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FAQ
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I don’t know much about flowers, what’s the best thing to order?"This is my favourite question. We have a beautiful selection of bouquets and arrangements. Are you looking for something for a specific occasion? Or just because? Our website has a wide variety of occasions to choose from with each arrangement/ bouquet attached to suit your needs. Remember though, if you can’t find what you want, just call or email.
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Where can I get information on the flowers? Who can I ask?If you need flower information and have not yet found what you are looking for, please fill out our contact form at the bottom of the home page, we will reply as soon as we can. Prefer to talk to a real life human? I know I do. Please call 07510 206 812
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Where do you source your flowers from and how often?Our flowers arrive to us, directly from Holland and we receive fresh flower deliveries every Tuesday/Saturday.
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What flowers do you have?We have fresh seasonal flowers that vary each week. Although our flowers change, we can still fulfil all your floral needs and if you would like to order a specific flower, please fill out our contact form at the bottom of our home page or feel free to give us a call.
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Do you offer delivery?Yes. We offer local delivery within a 15 mile radius on all products. Our letterbox flowers can be posted anywhere within the UK via Royal mail.
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Do you deliver across the UK?Yes, we offer letterbox flowers delivered straight to your door via royal mail. Receive your flowers next working day if ordered before 10am.
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Can I get same day delivery?Yes, if local and orders are placed before noon. Please advise whether you would like a morning or afternoon delivery.
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Can I choose a delivery time?Yes. We know how busy life gets so we offer morning or afternoon deliveries. Monday to Saturday: Morning [9am-12pm] Afternoon [1pm-5pm] Sunday: Morning [10am- 12pm] Afternoon [1pm – 4pm] (During our peak periods these times may differ a little) If you would like to choose your own time slot, this will be an express delivery and will be an extra £10 at checkout.
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What happens after I place an order?After you have placed an order with us, a confirmation will be sent to you via email/mobile number. When your flowers are ready for delivery, we would love to send you a photo of them and then a message to follow to let you know once they have been delivered.
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What happens if the recipient is not at home?We try our best to leave your flowers with a neighbour, if a neighbour isn’t available though, we will try to leave in a safe place (porch etc). If all else fails, we then bring them back with us and will attempt delivery later.
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Is the photo of the arrangement exactly what will be delivered?Our photos are examples as our flowers vary each week and no two bouquets are ever the same.
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What if the flowers I request are not in season?We will try our best to order in similar flowers that meet your request.
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What if I’m not happy with the flowers or the service?You will be x
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How much is it for my flowers to be delivered?From £3.50 to £10.00 Your flowers can be delivered across a huge range of postcodes including the following areas: Havant & Waterlooville, Hayling & Emsworth, Portsmouth, Gosport/Fareham/Wickham & Petersfield. Please note daytime delivery is: 09.00 - 16.30 and evening delivery 17.30 - 20.00
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How do I pay?Easy peazy. You can pay by cash or bank transfer but to make it super easy and covid secure, we also have contactless and can accept payments via the website with most bank cards and Google or Apple Pay
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Are you happy for me to pick up my flowers?Yes. We love to see the smiles on our customer’s faces when they pick up their flowers too! You’ll be given a convenient hour slot, and for your peace of mind, we offer contact free collection. We do ask that you leave no more than 10 mins before or after the time slot given. This helps us meet the requirements of all our customers and avoids any disappointment.
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Can we connect on social media?Awww. Absolutely. You might even find yourself popping up on our timeline and memories! And keep an eye out for special offers and updates. You can find us here on facebook
Head over to the 'shop' if you wish to order a bouquet of flowers
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